Privacy Policy
A Legal Disclaimer
Whisl Telecom, LLC (“Whisl Telecom,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in compliance with FCC regulations, Customer Proprietary Network Information (CPNI) rules, the Telephone Consumer Protection Act (TCPA), and other applicable U.S. privacy laws.
1. Information We Collect
We may collect the following types of information when you use our Services or interact with us:
-
Account Information: Name, company, billing address, email, phone number, and payment details.
-
Service Information: Call detail records (CDRs), usage logs, and technical information related to VoIP and network activity.
-
Customer Proprietary Network Information (CPNI): Information about the type, quantity, destination, and amount of telecommunications services you use, as defined by the FCC.
-
Website Information: IP address, browser type, device information, and cookies when you visit our website.
-
Marketing & Communications: Preferences you provide when opting in to receive promotional calls, texts, or emails.
2. How We Use Your Information
We use the information we collect to:
-
Provide, manage, and support our telecommunications services.
-
Ensure compliance with FCC rules, STIR/SHAKEN, and robocall mitigation obligations.
-
Detect and prevent fraud, unauthorized use, or illegal activity.
-
Improve service quality, routing efficiency, and network security.
-
Process billing and payments.
-
Communicate with you about services, updates, and marketing (with your consent).
3. Sharing and Disclosure
We do not sell your information. We may disclose your information in the following cases:
-
Regulatory Compliance: As required by the FCC, law enforcement, or other government agencies.
-
Service Providers: With trusted vendors who assist in delivering services (e.g., billing, fraud detection, network routing).
-
Legal Protection: To protect our rights, enforce agreements, or respond to legal proceedings.
-
Corporate Transactions: In the event of a merger, acquisition, or sale involving Whisl Telecom.
4. Customer Proprietary Network Information (CPNI)
As required by the FCC, we protect your CPNI and only use it to provide services, manage accounts, or as permitted by law. We will not share your CPNI with third parties for marketing without your explicit approval.
5. Marketing Communications and Opt-In Consent
By providing your contact details and checking the opt-in box on our website or forms, you consent to receive communications from Whisl Telecom, including calls, texts, and emails about our services.
-
Consent is not a condition of purchase.
-
You can opt out at any time by replying STOP to a text or contacting us at info@whisl.com
6. Data Security
We implement administrative, technical, and physical safeguards to protect your data from unauthorized access, disclosure, or misuse. While no system is 100% secure, we follow industry standards and FCC requirements to safeguard sensitive information.
7. Data Retention
We retain customer and service data only as long as necessary to comply with regulatory requirements, resolve disputes, and support our business operations.
8. Your Rights
Depending on your location, you may have the right to:
-
Access and request a copy of your personal information.
-
Correct or update inaccurate data.
-
Request deletion of your information, subject to legal requirements.
-
Revoke consent for marketing communications.
To exercise your rights, contact us at legal@whisl.com
9. Children’s Privacy
Our Services are not directed to children under 13, and we do not knowingly collect personal information from them.
10. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in regulations or business practices. Updates will be posted on this page with a new effective date.
11. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Whisl Telecom, LLC
5435 N Garland Ave
Garland, TX 75040